Help Center

Stuck? Let’s unstick it.

Practical answers to common problems. For how Memo works end to end, see the documentation.

Account and Access

Signing in, invitations, and reaching your workspace.

Templates and Editing

Editing, saving, conflicts, and the read-only state.

Brand Kits and Assets

Brand Kits, logos, and asset availability.

Why is an asset unavailable?

Versions and Approvals

Submitting, approving, and requesting changes.

Why can I not approve this version?

Preflight and Quality

Blocking findings and unresolved variables.

Exports and Test Sends

Export availability, senders, and test-send failures.

Workspace Administration

Switching workspaces and managing access.

How do I switch workspaces?

Troubleshooting

General fixes and how to reach support.

How do I contact Memo support?

Still need a human?

Account-specific, security, and privacy matters go straight to our team. Please don’t include passwords or other sensitive details in a first message.