Brand Kits and Assets
Why is an asset unavailable?
A logo or image won’t display in the editor or preview.
Last updated
Why this happens
Brand assets are private and tenant-scoped. An asset can be unavailable if it was archived or removed, if it belongs to a different workspace, or if a temporary access link expired.
How to fix it
- Confirm the asset still exists in this workspace’s Brand Kit.
- Re-open the editor to refresh access to private assets.
- Re-upload the asset if it was removed.
Didn’t solve it? Account-specific issues are best handled by our team directly.
Email hi@memo.ly