Data Request

1. Available Requests

• Access - a copy of personal information Memo holds about you.
• Correction - update inaccurate account or profile information.
• Deletion - delete your account and associated workspace content, subject to legal and billing retention limits.
• Portability - export templates, brand assets, and workspace content you created.
• Opt-out - decline optional analytics cookies where applicable.

2. How to Submit

Use our privacy request form or email privacy@memo.ly from the address associated with your Memo account. Include the request type, organization or workspace name if applicable, and enough information for us to verify your identity.

3. Verification

Memo may require you to sign in, confirm account ownership, or provide additional verification before fulfilling sensitive requests. We may decline requests that are excessive, repetitive, unfounded, or prohibited by law.

4. Timing and Limitations

We respond to verified requests within timeframes required by applicable law and otherwise within a reasonable period. Some records may be retained for security, fraud prevention, billing reconciliation, backup cycles, or legal obligations. Memo does not hold recipient lists, CRM data, or campaign analytics from your sending platform.

5. Authorized Agents

If an authorized agent submits a request on your behalf, we may require proof of authority and direct confirmation from you where permitted by law.

See also: Terms of Service, Privacy Policy, Privacy requests, Acceptable Use, Data Processing, Data Request, Cookie Policy, Billing and Refunds, Partner Program, Subprocessors, Security, Accessibility, Vulnerability Disclosure, and Service Status.